Terms and Conditions
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.
We ship orders to the contiguous 48 states, plus Hawaii and Alaska only. Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to APO/FPO addresses. Expedited shipping or large item shipment is not available to these address types.If you are shipping to a U.S. Territory (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia) the shipment will be serviced by USPS.
Customers will be responsible and charged for any additional shipping fee if any of the following situations occur:
Inaccurate / Undeliverable Shipping Address
Please make sure that your shipping address is deliverable and complete. trellisanchors.com is not liable for any inaccurate / undeliverable shipping address. It is the customer’s responsibility to provide the correct and deliverable shipping address for USPS/UPS/FedEx delivery upon submitting the order. Any charges incurred by us while rerouting or making an address correct will be the responsibility of the customer.
UPS and FedEx make up to three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package, UPS or FedEx will return the package to the sender. Customer will be responsible and charged for the shipping fee TWICE, for both the original delivery charges and the undeliverable package.USPS will leave a peach-colored slip when the carrier attempted to deliver an item or items to you. A redelivery can be scheduled to take place up to the day the item is scheduled for return to the sender (the Final Notice date on the front of the form).
Freight charges incurred by us while attempting to deliver merchandise which is refused, will be billed to the customer.
A 20% re-stocking fee will apply to any merchandise bounced back to our warehouse.
Return to Shipper Orders
All packages that return to our facility due to an incomplete delivery will be subject to a 15% restocking fee, undeliverable package return charge, and any additional charges incurred due to the returned package. Credit will be issued after the 15% restocking fee and undeliverable package return charge (same cost as original shipping) has been applied to the price of the part, where original shipping costs cannot be refunded.
The tracking number is emailed once an order is shipped out. Should the tracking number be invalid or show no tracking updates, please allow 24 hours for the tracking number to update on the USPS/UPS/FedEx website. If the tracking number continues to appear invalid or shows no movement, please contact us for assistance.
If the tracking information shows the wrong destination, please contact us for immediate assistance. An additional fee will apply to any qualified address corrections. Otherwise, you may contact UPS and request for a Will Call, which will allow you to pick up the package within 5 business days at a local customer center. A valid government issued ID is required for Will Calls.
Most of our shipments will be shipped via USPS. All shipping cost calculations are estimates from USPS/UPS/FedEx. Some orders may require a signature to receive the delivery.
Customers are not charged until their order is ready to ship. Most orders will be verified by our customer service representatives within 24 business hours before it is forwarded to our parts department for processing.
Credit Card/Fraud Prevention
To prevent fraudulent activities, we will conduct address verification through the customer’s credit/debit card issuer to confirm customer’s identity and verify the validity of your purchase, ultimately protecting the customer’s privacy.If you wish to ship to an address other than your billing address, please contact the card issuer and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your credit card issuer to verify this information after you’ve placed an order.Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble while attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, inform us when the information has been updated and we will re-attempt the address verification to complete the processing of your order.Orders with the same verified billing and shipping address will be processed much faster.
In the event of a backorder part (less < 1%), we will inform the customer and provide him/her with the option to cancel the order. If customer is willing to wait, the customer’s credit card will not be charged and invoiced until the parts arrive at our warehouse and the order is ready for shipment.
Limitation of liability
Trellisanchors.com and its affiliates will not be liable for any direct, indirect, incidental, punitive, consequential, or any other damages whatsoever that result from the use or performance of, or the inability to use, the site, the products, or information, or functions on such site, even if trellisanchors.com has been advised of the possibility of such damages. In no event will trellisanchors.com and its affiliates’ total liability to you for all damages, losses, and causes of action, whether arising out of contract, tort, or otherwise, exceed the amount paid by you, if any, for accessing the site or purchasing the products.
Acceptance of delivery
Please make sure to inspect your package upon delivery and notify us immediately about any missing, or damaged items. If we are not notified of any problems with your package within 5 business days of delivery, it is assumed your items arrived in good condition and Trellisanchors.com is no longer liable for damaged, missing, or incorrect items.
1. How can i return an item ?
Customer must contact us within 15 calendar days of delivery date to receive an RMA. You can fill out our form or email us help[at]trellisanchors.com for return within the following information
- Your Name
- Order Number
- Shipping and Billing Address(if they are not the same)
- Reason for return
We will reply you with instructions on how to mail your products back to us.
Return shipping charge
Customer will pay for the shipping back to us. Unless there is a defective with the item, we will provide you with a free shipping label.
A 15% restocking fee may be applied to all return items. In case of item is used or opened a higher restocking fee will be applied. Opened adhesive will not be refunded.
When will i receive a refund or replacement?
Refund will be issued within 5 business days after the return delivery date. And, it should show up on your statement within couple days.